# Official Support

If you need help with ServerAssistantAI, have a feature request, or want to report a bug, there are several ways to get in touch.

### Discord Support

Join our [Discord server](https://code-solutions.dev/discord) to connect with other ServerAssistantAI users, share your experiences, and get community support. Our Discord server features:

* Dedicated channels for pre-sales, general discussion, troubleshooting, and feature requests
* Real-time assistance from our knowledgeable Codey AI and quick dedicated support from staff
* Verifying your purchase by heading to `#verify-purchase` on Discord, selecting the button for the platform you purchased from, and filling in the required information for automatic verification (PayPal purchases may take up to 4 hours to verify)
* Testing out ServerAssistantAI's Discord features right on our server
* Discussing the latest models available with our community
* Updates on upcoming features and development progress
* A place to showcase your server and how you're using ServerAssistantAI

### GitHub Issues

For bug reports, please submit an issue on our [GitHub repository](https://github.com/CodeSolutionsDev/ServerAssistantAI/issues). When creating an issue, provide as much detail as possible, including:

* A clear, concise description of the problem or request
* Steps to reproduce the issue (if applicable)
* Any relevant console errors or log messages
* Your server's version and our plugin's version, along with a list of installed plugins

### Direct Contact

For urgent inquiries or sensitive issues, you can contact our team directly at <contact@code-solutions.dev>. We try to respond to all messages within 24-48 hours.

When contacting us directly, please include:

* Your username from the platform you purchased our plugin (if applicable)
* A detailed description of your issue or question
* Any relevant transaction IDs (if applicable)

{% hint style="info" %}
We're committed to providing the best possible support for ServerAssistantAI and ensuring that your server runs smoothly. Don't hesitate to reach out if you need assistance or have any questions!
{% endhint %}